Responsible Gaming
Gaming Should Be Entertainment
At Winzo, we believe that online gaming should be enjoyable entertainment only—never a way to earn money or solve financial problems. Gaming outcomes are based on chance, and the house always has a mathematical advantage. Please play responsibly and within your means.
Age Verification
By using Winzo, you confirm that you are 18 years of age or older, or meet the minimum legal age requirement in India for gaming activities. Underage gaming is strictly prohibited and can cause serious harm.
Parents and Guardians: If you suspect a minor is accessing gaming platforms, please take immediate action to restrict access.
Warning Signs of Problem Gambling
Recognizing problem gambling early is crucial. Ask yourself if you experience any of the following:
- ☐ Chasing losses by gambling more to recover money lost
- ☐ Hiding gambling activities or lying about time and money spent
- ☐ Unable to control or reduce gaming sessions
- ☐ Gambling with money needed for essential expenses (rent, food, utilities)
- ☐ Experiencing relationship problems due to gaming
- ☐ Feeling anxious, irritable, or depressed when not gaming
- ☐ Borrowing money or going into debt to fund gaming
- ☐ Neglecting work, studies, family, or social activities
- ☐ Needing to gamble with larger amounts to achieve the same excitement
- ☐ Unsuccessful attempts to quit or reduce gaming
If you've checked any of these boxes, please seek help immediately.
Self-Help Tools & Features
Winzo offers several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe
- Loss Limits: Restrict the maximum amount you can lose in a given period
- Session Time Limits: Receive reminders and automatic session termination after a set duration
- Reality Checks: Regular pop-up notifications during gameplay to check your activity
- Self-Exclusion: Temporarily or permanently exclude yourself from the platform
- Account Closure: Permanently close your account if needed
To access these tools, visit your account settings or contact our support team.
Support Organizations & Resources
If you're struggling with problem gambling, confidential help is available. Reach out to these organizations:
India
- All India Gaming Federation (AIGF): Industry body providing responsible gaming guidelines
- National Mental Health Programme (NMHP): Government support for mental health, including gambling addiction — Contact your nearest mental health center or AASRA helpline: 9820466726
- Gamblers Anonymous India: Support groups and peer counseling for problem gamblers
International Resources
- GamCare (UK): www.gamcare.org.uk — Free, confidential support
- GamStop (UK): www.gamstop.co.uk — National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (US): www.ncpgambling.org
If You Need Help
Problem gambling is a serious issue, but recovery is possible. Please don't suffer in silence.
If you or someone you know is struggling with gambling:
- Contact one of the support organizations listed above
- Reach out to a trusted family member or counselor
- Use our self-exclusion tools immediately
- Seek professional mental health support
Remember: Asking for help is a sign of strength, not weakness. Support is available 24/7.